About Accenture : Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
Accenture Let there be change
We embrace change to create 360-degree value
Key Responsibilities : A : Effectively manages team members to ensure team objectives and sales goals are being carried out B : Displays extensive working knowledge of industry standards and practices, including product details and company services offered C : Offers exemplary customer service and taking care of any customer concerns or complaints quickly and professionally D : Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Technical Experience : A : Min 4 years of experience as Service manager, strong exposure to transition management B : Well versed with ITIL processes C : Good to have retail industry experience D : Experience in coordinate with customer / business, client, support, technical parties are represented in the definition and evolution of services E : Business Relationship Management
Professional Attributes : A : Communication Skill B : Prioritization and Time Management C : Strategic thinking D : Business analysis
15 years of full time education