Service Delivery Configuration Lead
Accenture
Mumbai, India
4d ago

Job Description

About Accenture : Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Let there be change

We embrace change to create 360-degree value

  • Project Role : Configuration Lead
  • Project Role Description : Lead the configuration team by providing deep configuration management knowledge.
  • Management Level : 8
  • Must Have Skills : Service Delivery
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :
  • Key Responsibilities : A : Effectively manages team members to ensure team objectives and sales goals are being carried out B : Displays extensive working knowledge of industry standards and practices, including product details and company services offered C : Offers exemplary customer service and taking care of any customer concerns or complaints quickly and professionally D : Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

    Technical Experience : A : Min 4 years of experience as Service manager, strong exposure to transition management B : Well versed with ITIL processes C : Good to have retail industry experience D : Experience in coordinate with customer / business, client, support, technical parties are represented in the definition and evolution of services E : Business Relationship Management

    Professional Attributes : A : Communication Skill B : Prioritization and Time Management C : Strategic thinking D : Business analysis

    Qualifications

    15 years of full time education

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