Analyst
M&G plc
Mumbai
2d ago

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited).

We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Job Description : RPA Developer Job Title : RPA Developer Reports to : Automation Delivery Lead SCOPE OF ROLE M&G Global Services Business Area : Digital Transformation Key departments / areas of responsibility : RPA JOB DIMENSIONS Financial : None Non-Financial : See Below OVERALL JOB PURPOSE The M&G RPA (Robotic Process Automation) Build team builds RPA solutions as per automation needs of various M&G business units.

His / her primary responsibility will be to liaise with Business stakeholders to understand the requirements and develop feasible RPA solutions (primarily using UiPath automation tool) in line with the automation requirements.

He / She is responsible for the requirements capture, development and testing of the RPA deliverable's. ACCOUNTABILITIES / RESPONSIBILITIES Liaise with Business SME’s / Implementation Leads for assessing the Business processes and identifying processes fit for RPA Automation.

Gather detailed requirements from business stakeholders using various techniques - conducting Requirement Workshops, walk through sessions, interviews, use case analysis, Data analysis, Process maps etc.

Create Requirement Documents PDD / User Stories / As- IS & To-Be Process documents. Obtain Sign off from Business stakeholders on the Requirement documents.

Validate Business requirements and assess technical feasibility. Design feasible RPA Solutions for the Business process to be automated.

Prepare the Solution Design Document incorporating the best development practices. Develop / Code the automation Workflows in UiPath tool as per Business Requirement documents.

Ensure Code quality and review processes are adhered to as per the Project process guidelines. Participate actively in creation of test scenario and traceability matrix from functional standpoint.

Liaise with Project Leads / Business SME’s to collate the Test data required to perform testing Perform and support Unit / Integration / UAT testing and document the same.

Create the development Artifacts / checklist required for Toll gates as per Project processes. Support preparation of environments (Development, Pre Prod) in line with the Infrastructure requirements.

Support the assessment and resolution of issues identified during the warranty period. Support the overall resolution of discrepancies / bugs / enhancements / customer education of our Robotic Process Automation ecosystem.

Relationship management with stakeholders across M&G group. Liaise closely with internal IT & Third Party Support groups to resolve any development roadblocks.

Proactively engage in improvements initiatives through constant review of processes / procedures / best practices. Plan and prioritize work at hand to ensure on time delivery of all assigned deliverable's.

Coaching less experienced members of the team. Ensure that you understand and adhere to M&G’s Code of Conduct and where appropriate, comply with all relevant regulatory policies.

This includes completion of any mandatory training requirements. KEY INTERFACES (Please detail purpose and level of contact) Internal All M&G Business Areas Enterprise IT Enterprise Security External UiPath COMPETENCE / KNOWLEDGE / SKILLS REQUIRED KNOWLEDGE AND SKILLS (KEY) : Proven Business Analysis and Hands on development experience in building end to end RPA solutions using UiPath tool is mandatory.

UiPath certified (RPA Developer Advanced Certification / RPA Business Analyst Certification) candidates will be preferred.

Working experience of Agile Methodology (Scrum / Kanban) Excellent written and verbal communication skills. Excellent Customer & stakeholder management skills.

Problem solving and analytical skills. Advanced knowledge of MS Office. KNOWLEDGE AND SKILLS (DESIRABLE) : Good knowledge of support tools used (Service Now, JIRA, Confluence, SVN, DevOps) is desirable.

Experience working with Operations / IT support teams would be desirable. Knowledge in other automation technologies (Microsoft PowerApps, VBA, Python) is an added advantage.

Knowledge in Dev-Ops, Azure tool-sets is an added advantage EDUCATION, QUALIFICATIONS NECESSARY : Graduate in any discipline EXPERIENCE : 3-5 years of overall experience with good Business Analysis expertise and minimum 2+ years hands-on development experience on UiPath Automation tool Hands-on Development Experience in any of the programming languages - Python / VBA / Power Apps will be an added advantage.

Hands-on project experience in handling end to end RPA implementations. Experience working in fast paced agile environments and cross functional teams We live by four behaviours at M&G Global Services and we ask all our employees to : Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

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