Audit calls , emails , chats etc.
To conduct regular Feedback sessions for Agents.
3. To conduct calibration sessions with operations and training team.
4. Generating daily , weekly & monthly Quality Reports.
5. Should have knowledge of 7 tools of quality.
6. Assistance for continual improvement
Salary 2 Lac 50 Thousand To 4 Lac 75 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 3 Years Qualification Other Bachelor Degree,