Quality Analyst For BPO
Imperial Training and Consultants
Mohali
5d ago
source : Shine

Job Description

Audit calls , emails , chats etc.

To conduct regular Feedback sessions for Agents.

3. To conduct calibration sessions with operations and training team.

4. Generating daily , weekly & monthly Quality Reports.

5. Should have knowledge of 7 tools of quality.

6. Assistance for continual improvement

Salary 2 Lac 50 Thousand To 4 Lac 75 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 3 Years Qualification Other Bachelor Degree,

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