Business Unit :
DEVOPS Engineer 2;
Day-to-day 24x7 support of our Video infrastructure for both Comcast and our Syndicated partners that delivers IP based Video services to our customers.
Work with engineering teams on more efficient ways to automate and operate our infrastructure.
Assist in all deployments of new services, and capacity augments.
Support, troubleshoot, monitor and triage issues related to Compute and Storage servers (Dell / SMC / UCS)
Support Vcenter / VMWARE infrastructure and help with Monitoring & troubleshooting
Identifying, implementing, and documenting of technical SOPs for maintenance tasks
Monitor the health and status of systems under your management
Ability to create and maintain policies, standards and overall system documentation
Troubleshoot infrastructure and network issues as possible causes of poor service performance.
Respond to alerts, including those escalated to you by our Product Support team.
Contribute in writing and in person to root case analysis meetings as part of process improvement.
Work closely with peer teams to deliver high availability and optimum performance for critical internal customers video and metadata engineering, Business and Product.
Provide occasional, scheduled 24 / 7 escalation support as part of an on-call team.
Work in different shifts on rotational basis including Night.
Here are some of the specific technologies used in our architecture which you may be exposed to
Operations experience is a MUST and willingness to work in rotational shift-based environment is required (including the possibility of Night Shift)
Knowledge of server hardware architecture and components
The ideal candidate has a medium Linux Administration background along with scripting experience (BASH, Python, Pearl, etc.).
Knowledge of Linux OS, shell scripting and GNU tools
Knowledge of IP Video and associated Video streaming technologies is a plus.
A keen analytical, structured and detail-oriented approach to problem solving required.
Moderate application support background, e.g. Unix / Web middleware development and / or QA
Familiarity with puppet / chef, extensive knowledge of network protocols; as well as Web software architecture and frameworks.
2nd and 3rd tier technical support experience in Jetty / Web / Java type applications
Performance-oriented understanding of software and hardware architecture.
Production operations experience required, e.g. Root Cause Analysis and process improvement.
Experience in virtual networks (VMware), Web Services, & e-commerce a plus
Customer-first attitude and strong written and verbal communication skills.
Adept and comfortable working in a rapidly changing matrix environment required.
Familiarity with Web content management systems is a big plus.
Good communicator and able to clearly articulate complex issues and technologies
Great design and problem solving skills
Willing to begin taking ownership of problems and see them through to resolution
Comfortable working in a fast paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets.
Compliance Disclaimer :
Comcast NBCUniversal is an equal opportunity, Veterans, Disabled and LGBT employer