IS Specialist - SAP CRM (Functional)
Caterpillar
Bangalore, KA, India
2d ago

Description

Roles and Responsibilities expected :

13 17 years of experience.

Having a minimum of 10 years in the areaof SAP CRM (Functional) is mandatory.

Understand business processes, guidebusiness requirements gathering and designing solutions.

Having Minimum 4 end to endimplementations and 2 upgrade projects.

Should serve as a conduit betweenbusiness and technology.

Should be adaptable to and work withmultiple platforms.

Should be able to take initiatives byanalyzing the risks and guiding the management as well as the teams to take itforward.

Should assume the responsibility andaccountability towards the organizational technology needs.

Should oversee all aspects of systemsolutions.

Should be able to play the role of anenterprise architect.

In SAP CRM, expertise in below areas areexpected

SAP CRM Sales &Service Management

Billing & Pricing

Experience in BillingEngine enhancements

CRM Middlewaretechniques

BRF(Events and Expressions)

Approval processing

Cross-applicationcomponents like PPF, TTE, ClassificationSystems

Service Contracts / Entitlements / Service Orders.

Strong integrationexpertise with SD / Finance / Inventory Management / gATP.

Integrationknowledge to GTS trade customs and compliance is an added advantage.

Prepare user manuals, training documents,configuration documents for business, User and IT teams.

Knowledge of CRM table structures anddatabase.

Basic understanding of S / 4 HANA andInternational Trade.

Qualifications

Ideal candidate would have handled minimum 1 - 4 End - Endimplementation / Support projects.

  • Candidates should have B.E / B.Tech / MBA / Any Postgraduation qualification.
  • Should have interpersonal skills and Excellentcommunication skills to work with various projects & business stakeholdersin handling the release management activities.
  • Good to have SAP CRM Sales Certified
  • Knowledgeand experience with one or more of the following business processes :
  • ProductSupport

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