Senior Technical Writer
ServiceMax
Bangalore, Karnataka
14h ago

Required Skills :

  • Bachelor’s degree or equivalent qualification in Technical Communications or Computer Science
  • 7 to 12 years of experience in writing about enterprise software, ERP systems, or similar applications
  • Demonstrate track record in delivering innovative and high quality documentation and working based on broad objectives and with minimal hand-holding
  • Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user
  • Skilled in core information development processes : content planning, content creation, content review
  • Excellent communication skills and impeccable attention to detail
  • Strong writing and editing skills.
  • Strong technical skills, with ability and enthusiasm to quickly learn how the system works.
  • Skilled in time management, able to meet tight deadlines with multiple deliverables
  • Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design
  • Senior-level experience with structured authoring and the development of modular content for single-sourcing and reuse.
  • Experience using various style guides, such as the Microsoft Manual of Style
  • Experience in writing content using authoring tools such as ClickHelp
  • Job Responsibilities :

  • Produce high-quality documentation that is appropriate for its intended audience.
  • Work with internal teams and cross-functional teams on documentation requirements.
  • Keep up with the rapid changes in products and constantly strive to improve the documentation.
  • Ability to quickly grasp complex technical concepts and make them easily understandable
  • Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities
  • Responsible for working independently on projects
  • Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals.
  • Write clear, concise, and complete step-by- step procedures for technical products and solutions
  • Create architecture, flow, and process diagrams to increase the visual / graphical content to complement / substitute textual content where applicable
  • Write the content in the authoring tools like ClickHelp as per the existing style guides and procedures
  • Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion
  • Provide technical, structural, and infrastructural strategy for the team
  • Meet all deadlines, while maintaining high quality and standard of the deliverable.
  • Nice-to- have Skills / Experience :

  • Familiarity with HTML / CSS and technologies used to create browser-based content.
  • Exposure to SaaS / Cloud-based business applications
  • Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle
  • Working knowledge of ClickHelp
  • Exposure to Agile development methodologies
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