Team Manager
5d ago
source : Shine

We are seeking an experienced team manager to join our operations in Chennai to develop, manage, and support our Alexa Data Services team with Speech and language solutions.

The ADS team researches and delivers high-caliber multi-language Text-to-Speech technology, leading to voice quality and accuracy.

As Team Manager, you will be responsible for :

Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

Support hiring and training of new Associates

Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

Develop the work schedule for the week by balancing work across various workflows and / or navigating competing delivery priorities

Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

Track quality and utilization metrics

File and track tickets, following up on blocks to productivity

Provide regular, formal & informal feedback to direct reports

Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

Communicate effectively in English

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.

Proficiency verbal and written communication skills in English

Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Experience with process improvement / quality control tools and methods

Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

Excellent communication, strong organizational skills and very detail-oriented

Strong interest in hiring and developing people in their respective roles

Leadership experience in coaching and performance management

Experience in managing process and operational escalations

Experience with aspects of speech and language technology

Fluency in a foreign language is a plus,

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