Senior Manager- Fraud Risk Surveillance Centre
Standard Chartered Bank
Chennai, India, Asia
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • Focus on process re-engineering, automation, process standardisation projects
  • Provide co-ordination and support in the roll out and maintenance of key processes in FRSC
  • Business

  • Manage projects and testing.
  • Manage new migrations
  • Work closely with stakeholders / countries to effectively deliver desired results.
  • Have oversight and regularly review process controls
  • Processes

  • Support standardisation, automation and consolidation through re-engineering and process improvement initiatives.
  • Communicate and escalate to seniors on gaps and progress of gaps closures
  • leveraging on common tools, information and processes
  • People and Talent

  • Ensure adequate training (On the Job, soft skill, etc.) is provided to all team members
  • Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized
  • Risk Management

  • Stay abreast with industry existing / emerging fraud risks
  • Identify and share industry best practices and work with the businesses for their feasibility and implementation
  • Evaluate latest practices / tools to identify next generation fraud detection system
  • Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Fraud Risk Surveillance Centre in GBSto achieve the outcomes set out in the Bank’s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Internal stakeholders
  • Head FRSC GBS
  • Relevant members of Risk Operations management team
  • IT partners supporting Retail Clients business
  • HR team
  • External stakeholders
  • Auditors
  • Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
  • Suppliers, vendors and consultants
  • Other Responsibilities

  • Business Strategy and Model : Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry
  • Non-technical Skills : Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
  • Risk Management and Control : Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
  • Governance, Oversight and Controls : Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team
  • Our Ideal Candidate

  • Project management, Experience in Fraud Risk Management, Knowledge in fraud detection platforms.
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