About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Focus on process re-engineering, automation, process standardisation projects
Provide co-ordination and support in the roll out and maintenance of key processes in FRSC
Manage projects and testing.
Manage new migrations
Work closely with stakeholders / countries to effectively deliver desired results.
Have oversight and regularly review process controls
Support standardisation, automation and consolidation through re-engineering and process improvement initiatives.
Communicate and escalate to seniors on gaps and progress of gaps closures
leveraging on common tools, information and processes
People and Talent
Ensure adequate training (On the Job, soft skill, etc.) is provided to all team members
Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized
Stay abreast with industry existing / emerging fraud risks
Identify and share industry best practices and work with the businesses for their feasibility and implementation
Evaluate latest practices / tools to identify next generation fraud detection system
Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Fraud Risk Surveillance Centre in GBSto achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Head FRSC GBS
Relevant members of Risk Operations management team
IT partners supporting Retail Clients business
Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
Suppliers, vendors and consultants
Business Strategy and Model : Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry
Non-technical Skills : Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
Risk Management and Control : Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
Governance, Oversight and Controls : Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team
Our Ideal Candidate
Project management, Experience in Fraud Risk Management, Knowledge in fraud detection platforms.