IT Desktop Engineer
IT Sure Solutions
Mumbai, India
2h ago

Job Description

Troubleshooting desktop / laptop OS issues.

Support for standard software issues

Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.

Installation / re-installation / configuration of systems, printers, scanners.

Configure desktop and laptop as per the desktop / laptop standardization policies of IDFC FIRST Bank.

Installation / re-installation / configuration of in-scope client software / applications

Installation / configuration of e-mail clients

Troubleshooting e-mail client related issues

Troubleshooting printer / scanner related issues

Troubleshooting issues related to white listed applications as per IDFC FIRST Bank policy.

Support for local area network issues (LAN), DHCP client

Install antivirus software and check virus definition auto updates

Provide first level support for video conference devices, IP phones

Install approved patches onto desktops / laptops.

Configure Print Queues for Servers / Users / Groups

Troubleshoot print queue related issues

Configure appropriate rights and permissions for accessing printers

Remove virus from respective desktop / laptop with the antivirus software.

Provide support to VIP users on priority basis

Provide support to VIP users at residences max 3 times in a month by VIP support engineer and any calls

which are beyond 3 will be charged on mutually discussed rates

The VIP support engineer will be direct engineers of Wipro.

Each user, user group, device, and device group can have configuration profiles to provide a base level of


General configuration settings

Enforce organization policies

Specify password policies, networks devices Configuration

Preventing the use of cameras on iOS devices and disabling specific system preferences in macOS.

Managing the devices remotely, you can install updated policies without user action or notification.

Wireless configuration of Apple devices

Mobile device management (MDM) services

Key Skills

  • System Administration
  • Operating Systems
  • Hardware Networking
  • Network Engineering
  • Desktop Support
  • IT Helpdesk
  • Desktop Engineering
  • Desktop Administration
  • Hardware Engineering
  • Industry

    IT-Hardware & Networking / IT-Software / Software Services

    Functional Area

    IT Hardware / Technical Support / Telecom Engineering


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