Sr. Engineer -Server Management
Orange Business Services
India , Gurugram
1d ago

about the role

Ensure High availability of customers’ IT Infrastructure managed

Perform Incident, Problem & Change Management using assigned Tools

Ensure compliance to agreed SOW’s

Handle Technical Escalations received from Customer

Understand and follow SOP’s ensuring compliance to Service Level Agreements (SLA)

Troubleshoot High Severity incidents & Provide RCA

Take initiatives in learning new Technologies & Tools

Co-ordination with customer on Incident resolutions & closure

Ensure High Availablity of GSI monitoring Tools & Service Delivery Infrastructure

Assist in MIS & Dashboards

Implement server monitoring and management tools

Document technical procedures and work instructions

Optimize and fine tune Performance of servers based on proactive monitoring reports and incidents

about you

5+ years Experience in Server Monitoring & Administration ( Windows, RHEL, Sun Solaris HP UX )

Good Hands-On Experience in Installation,configuration & Troubleshooting of Clusteed Operating Systems

Excellent Knowledge & experience on Back-up, Restore technologies

Scripting Experience is a must

Good Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems

Designing Implementation and Administration of Operating Systems

Knowledge & Exposure on Virtualisation using VMware / Hyper-V would be an advantage

Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .

Exposure to quality standards ISO 20000 & 27000

additional information

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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