Monitor requests, provide support and respond to queries from our customers in an accurate and timely manner
Monitor systems and applications proactively to prevent customer outages and impact
Escalate problems to the correct teams where appropriate
Resolving simple requests without needing to escalate
Identifying documentation requirements in our knowledge base
Maintaining our high standards for customer communication and response times (15 minutes or less)
Engaging in training opportunities for our products and key technical areas
Realistically, we need a customer focused individual with an enthusiasm and aptitude for technology and social media and who loves engaging with people.
We re looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction.