TE Connectivity's Sales & Marketing Support Teams assist with implementing sales / marketing initiatives by providing technical and / or product information support (i.
e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives.
Responsibilities & Qualifications
Salesforce Administrator will lead the ongoing development of our salesforce.com deployment with a focus on end user adoption and efficiency.
The successful candidate will have a record of success in improving processes and adoption using the SalesForce.com platform.
The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and improve / deploy both core and new business processes.
This role is part technical project manager, part administrator and part SalesForce analyst. The Salesforce Administrator will be responsible for supporting the day-
to-day activities of our field sales team.
Serve as primary system administrator for the Salesforce.com environment for the assigned region
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Validate / drive maintenance on Salesforce.com data feeds
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Be in constant touch with the Sales to update the details on SFDC and provide the status of all open and pending leads or opportunities, identify and drive sales team in maintaining pipeline health (Hygiene, untouched opportunities), ensure continuous and timely Management, Maintenance or Improvement of Sales Data, etc.
Written or Verbal communication and co-ordination with TE employees regarding Data topics
Creating and maintaining standard / adhoc reports as required by sales managers
Acting as a Subject-Matter-Expert (SME) in Sales Support and Sales Data within our business
EDUCATION / KNOWLEDGE
Graduate from any discipline
Saleforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Minimum two years of experience as a Salesforce.com administrator
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with nonprofit processes preferred
Previous experience working in a SCRUM or agile environment preferred