Operations Architecture : Boarding andImplementation
Merchant Services is the globalpayment processing business for JPMorgan Chase & Co. ChaseNet is acustomized closed-loop proprietary payments platform, and Chase Pay is thefirm’s new digital wallet that makes mobile transactions simple, safe andrewarding.
Merchant Services is a leading provider of payment, fraud and datasecurity for companies large and small and capable of authorizing transactionsin more than 130 currencies.
MerchantServices is investing in a global leadership position in the rapidly evolvingpayments landscape with an aggressive transformation agenda.
This multi-year, firm-wide strategy willbuild customer-centric payments solutions for business clients.It’s a unique opportunity to build a modernproduct suite on a cloud-based, big data platform at an enterprise scale.
In addition, the agile operating model willco-locate product owners, designers, and engineers to rapidly bring-to-marketnew product features.
As a result, thistransformation team will leverage the power of the firm to help clients expandglobally with speed, efficiency, and innovation.
Merchant Services is seeking an experienced Payments Operational expert to workon several projects representing Operational teams and internal tools as newproduct solutions are being rolled out to Clients in a new agileenvironment.
This team member will workwith others in the group and in a team to be responsible for boarding and theimplementation of Clients onto the new platforms.
The Boardingand Implementation (Associate, VP) will work to support clients withexpansion into new regions via the new platform(s).
This will requireonboarding, implementation and ongoing servicing for clients across regions. Theprimary objective of the role is to ensure a successful and seamless transitionfor the CMS Clients.
Secondary objective of the role is operational oversightof partner activities to ensure clients are receiving the expected clientexperience.
The execution of theseefforts will be the measure of success and a single approach to tracking,measuring, reporting and closing gaps is critical.
This is an execution focused role that requires extensive relevant experiencewith a solid understanding of merchant servicing and onboarding, implementationprocedures.
Prior experience in MerchantServices Operations is preferred for this role.
Partner with Account Servicing Manager and Operationsto ensure consistent application of procedures and policies
Complete Quality Assurance and Quality Controlactivities
Identify and implement improvements to existingtraining and quality materials and processes
Effectively and accurately communicate the statusof the process, including key risks, issues and potential solutions
Provide operational oversight to partneractivities by reviewing activity reports to identify trends, verify SLA’s havebeen met and report on escalations and overdue items
This role will require a versatile skill setwhile working through the entire life cycle of merchant activity.
This role will be responsible for operationalsupport for the implementation, boarding, integration and ongoing servicing ofInternational expansion clients including :
Client onboarding and ongoing maintenance
Support of technical integration and testing support
Ongoing servicing for day to day client inquiries
Perform effective process management andaccountability structure to ensure required controls are maintained
Bachelorsdegree or equivalent experience required
Minimum of 8 years of ProvenProduct, Operational and Technical experience and knowledge within MerchantServices
In depth experience in clientonboarding, validation testing, chargebacks, and financial operations
Deep knowledge of the end-to-endpayments process and products and the Merchant Service technical systems andhow they connect
Ability to act in a calm, organized,energetic manner in a dynamic environment where there are shifting prioritiesand demands with tight timelines and deadlines
Demonstrated bias for action,creative problem-solving and achieving fulfillment by "creating order outof chaos"; Ability to creatively solve complex issues
High achievement orientation withability to thrive in a people-centered culture that focuses on performance,engagement and personal accountability
Consistently demonstrates andadvances knowledge to learn testing functions on multiple processing platformsand is capable of receiving case assignments on multiple platforms
Understanding of merchant servicesprocesses and the ability to consult with internal and external customers
Must have the ability to work aflexible schedule as needed in support of international clients and partners invarious time zones
Experience with dealing with clientsat a senior level
Must be able to accommodate domesticand international travel