Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
General Purpose of Job The purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts.
Professional tendering is required to ensure cost-effective solutions for Nokia, perform risk analysis, consolidate & manage service deliverables from different business and service units.
Main Responsibility Area / Job Description Solution responsible for developing customer / opportunity specific solutions and costing
Update services bid directive by assigning services team based on RFQ requirement and capability of the resources
Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop
Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs, NI CBS)
Responsible for defining optimized Services Solution and costing (high level scope, target cost, strategy, etc.)Support CT to create win strategy and pricing recommendations for Sales opportunities
Responsible for Services scoping & costing including BOQ consolidation, SoC, Service Summaries, Service Solution Descriptions, etc as per RFQ requirement
Consolidate service offer scope cost, solution sign off. Provide in pricing template file with costing details in customer format, service related risks, assumptions & mitigation plan
Support CBT / CT to Create and implement overall Service strategy
Key member for all services solution reviews
Discussions & monthly Interlock with relevant stakeholders (e.g. Market Head, Hoss, COMs, SSMs) during solution development
Responsible for challenge the services solution and optimization of the offered services solution
Ensure synergies across Service Business Units and technical solutions
Prepares service solution / implementation conceptUpdate sales package and As-sold base cost coordination
Ensure the concept of Smart Tendering during bids
Mentor the junior team members & give trainings to internal colleagues.
Extensive knowledge of the different Service BU's & preferably would have worked in one of the services BU.
Responsible to create region specific cost benchmark data for review purposes.Support CBT / CT with value-based selling guidelines and strong value argumentation for the proposed solution
Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases.
Competence evaluation of the team & developing the CoDe plan for the team accordingly.
Discussion with the colleagues to suggest the areas where GSS could build up the portfolio in the future.
Analysis of the feedbacks from the customer for our work & initiate actions to improve the quality of the deliverables Additional Requirements 1) Team Player2) Good communication skills (oral & written)3) Good Interpersonal skills4) MS office skills in advanced level (Excel, PowerPoint, Word)5) Telecommunication Market Insight6) Flexibility and willingness to accept any extra work to complete task on time7) Telecommunication product and solution knowledge 8) Openness for new situation and changes9) Presentation skills10) People management skills (virtual team)11) Customer Business understanding12) Software Business Understanding13) Project Management (Global project experienced preferred)14) Bid management experience for global business 15) Sales Negotiation (Global experience preferred)16) Sales Presentation17) APMP & / PMP18) Field Experience required
Job Grade / Level : JG 10
Experience : -10 to 12 years relevant experience or overall 12 to 15 years
Educational Qualification : -Bachelors Degree