IT System Engineer
MoEngage Inc.
Bengaluru, Karnataka, India
7h ago

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS.

With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket u se MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month.

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.

We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our last round of Series C1 funding of $32.5 million in July 2021 accelerates our vision to create impeccable customer experiences for our customers globally.

We have recently crossed 400+ headcount milestones and still growing

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Today, MoEngage is an industry pioneer in the space and engages more than 450M devices. This includes approximately 65B events tracked per month, 45B+ messages sent, to millions of users across the globe.

We are directly responsible for the customer data that we are storing, we are looking for a person who can embrace the following responsibilities.

MoEngage is looking for expert Security Engineers to defend our SaaS Infrastructure. Join the team of elite engineers who are trying to make customer engagement easy for its clients..

Does this sound like you?

  • You enjoy solving challenging technical problems.
  • You have the experience that shows breadth and depth of security knowledge.
  • You know how to work as a partner with product teams and give them the advantage of your security experience.
  • You recognize, adopt, use, and recommend best practices in security engineering.
  • You work ceaselessly to improve your knowledge of the security threat landscape and of technologies that enable new forms of attack and defense.
  • You are an effective communicator who engages well with technical and non-technical audiences alike.
  • Responsibilities :

    Provide day-to-day on-site and remote support to employees via walk-up, tickets, and chat.Provide hardware / software support, troubleshooting, and break-fixes on Macs and PCsProvide support for common ITops services like Okta, MDM JAMF / Intune , AntiVirus Sophos , Google Workspace, Slack, System Vulnerability Management etc.

    Record, track and maintain regional IT asset inventory in the asset management system.Responding to and assisting with IT issues while meeting customer service and response time (SLA) objectives.

    Install and configure software and hardware.Involve in the Procurement of Hardware, Software and their managementCollaborate with the Operations team on key IT projects and initiatives

    Qualifications : -

    Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Smartphone, Meeting Room etc.Experience with macOS and Windows operating systems.

    Good understanding of the organization's goals and objectives.Zoom and Zoom Room support experienceExceptional written and oral communication skills.

    Operate with a security-first mentalityVPN and DLP Experience is a plusGoogle Workspace Certified Administrator nice to have

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