Microsoft Customer Service Centre(CSS)
Microsoft’s Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments.
This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support.
The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
Designation : PARTNER TECHNICAL ADVISOR Role : The person in this position will work in a team environment to support Microsoft SQL Cloud products.
The role of a Technical Advisor focuses on delivering high quality technical support to developer communities.
The core duty requires to provide assistance to support engineers towards fast and accurate resolutions to technically complex, politically charged customers while representing Microsoft in a positive, professional manner, work closely with engineers to build their technical road maps and deeper technical readiness etc.
The customer base ranges from small developer to large, sophisticated enterprise customers. Candidates should be comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options.
Key skills include :
Qualification, Technical skills and Experience :
This description has been designed to indicate the general nature and minimum level of work performed by employees within this position.
The actual duties, responsibilities, and qualifications may vary based on assignment.
Reporting to : Service Delivery Manager