AvMan Engineer
Equiniti
Chennai, IN
4d ago

Objective of job :

Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation.

Key Responsibilities :

  • Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
  • Run pre-defined tasks and ensure the completion
  • Monitor and do the basic troubleshooting of Backup
  • Run and manage scheduled jobs and batch processes
  • Scheduling and implementing patching cycles
  • Website monitoring and IIS troubleshooting
  • Work in 24 x 7 shifts
  • Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
  • Undertake Knowledge transfer from peers or clients during transition
  • Prepare and update Documentation as applicable
  • Manage the work within the agreed KPI / SLA as applicableQualification & Skills
  • Mandatory :

  • Candidates should have passed qualifying degree examinations and awarded bachelor’s degree. Preferable in engineering / technology
  • Candidates should have 3 years of experience in IT infrastructure monitoring
  • Experience in handling Global clients remote support
  • Prepare and Update the knowledge base as applicable
  • Good Knowledge on windows servers, NLB, Cluster, Backup management and Web applications.
  • Excellent verbal and written communication skills in English.
  • Basic knowledge of Microsoft SQL databases
  • Basic knowledge of Print Services, TCP / IP and Network connectivity.
  • Undertake 24x7 shifts
  • Desirable :

  • Preferable ITIL Foundation Trained / Certified
  • Preferable MCSE or MCSM.
  • ITIL v3 certification.
  • Personal Traits :

  • Excellent verbal and written communication skills in English.
  • Highly process orientated
  • Desire to learn and ability to quickly implement learnings.
  • Troubleshooting skills
  • Should be a good team player, highly motivated and ambitious
  • Willingness 24 X7 Shifts
  • Task description :

  • Monitoring of IT infrastructure devices and engage support team through incidents
  • Execution of Daily / Weekly / Monthly tasks within agreed Timeline
  • Preparing reports for operational metrics, run books
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