Position Summary :
As a supportive member of the Operations group, the Shift Lead will have the opportunity to gain insight into the growing industry of online promotions and leading a team of 6 people in a shift.
This person works closely with Production Specialist and Campaign Managers to launch coupon offers, as well as facilitate the integration of CI'
s coupon technology and media opportunities into our client s promotional campaigns. This person will also work closely with Family Codes Services team to help update and maintain Coupons.
com Family Code and item database.
This position is expected to work during US hours on a rotation basis.
Essential Job Functions (not limited to) :
Assist Campaign Managers in fulfillment of purchased services such as :
o Creation and / or optimization of Coupons
o Respond to new or re-opened requests and escalations in a timely fashion
o Act as point of contact for the assigned programs - manage all communications and deliverables.
Engage and utilize internal custom interfaces or proprietary asset management tools to :
o Create coupons and other coupon-related content
o Transfer offline data components for online promotional campaigns.
Provide Family Code Services team data file support by :
o Interpreting coupon offers and assigning Product UPCs accordingly
o Decodes retailer descriptions to include the brand, sub-brand, and description information in the database
o Formatting Excel files and processing data uploads into the database - Data Cleansing Structuring using macros and / or necessary functions
o Updating and maintaining coupon family codes information in the Retailer Family Code Database.
Work closely with the Quality Assurance team to help the team achieve quality goals -
o Quality checking or UAT for web-based campaign content
o Identify opportunities, create implement productivity and quality process improvement plans
o Building process documents for training needs.
Technical Job level skills needed :
Strong Microsoft Office skills - particular focus on Excel for exact precision in data input output (data processing and database management)
Experience in working with any web-based operations or production-related proprietary tools / technologies for order management
Knowledge of SharePoint and Digital Asset Management technologies
Proficiency in remote work communication internal social networking tools (e.g., IM platforms, e-Mail, WebEx, Salesforce Chatter and common conference call utilities)
Intermediate Photoshop skills : specifically working knowledge of Layers, Down-sampling, Cropping optimizing images for web
Basics of HTML Coding - specifically for formatting and web page layout management
Knowledge of Project Management, Tracking, and Admin tools like - JIRA, Workmajig, Basecamp, etc., is a PLUS
Good to have - knowledge of trending domains like Retail, e-Commerce, Catalogue, web content management, digital advertising / campaign management - mobile, email, etc.,
Soft Skills :
High energy individual who thrives in a fast-paced environment, is team-oriented cross-functional and takes initiatives
Strong attention to detail and results-driven time-management skills - prioritization as well as coordination
Excellent organizational skills - Capable of managing multiple deliverables and timely completion of assigned tasks
Must be willing to maintain ownership and clearly communicate challenges as well as any process improvements
Experience in working with stakeholders based out of US time zones is a PLUS
Bachelor s degree in retail, operations management or related discipline
Excellent oral written communication skills
Diploma or Certificate in DTP, MS Office, Project Management, Media and Communications is a PLUS