Delivery Head
Exalt Consulting Placement Services Pvt Ltd
Chennai
5d ago
source : Shine
  • Responsible for Building service portfolio for the vertical and creating strong value proposition for clients across the value chain
  • Responsible for delivering solutions and responses to new opportunities and for large opportunities from existing accounts
  • Responsible for meeting financial objectives of the vertical, improve the key parameters for the vertical to improve the margins
  • Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction
  • Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction
  • Responsible for people processes in the vertical - employee attrition rate, people development and engagement
  • Interact with Client Engagement Managers, Delivery Managers from comapany and Client side CXOs
  • Knowledge Must Have :

  • Extensive knowledge of the domain area and can appreciate customers scenario
  • In-depth knowledge of domain Industry and business environment
  • Knowledge of emerging technologies, Various platforms, tools and products and their respective applications
  • Total knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well
  • Awareness of global industry trends and directions and its impact on IT services
  • Experience Must Have :

  • Large Project management / Program management
  • Onsite experience in a client facing role
  • Handling teams in multiple Geos.
  • Solutioning, experience of managed services
  • Domain Experience (as specified above)
  • In-depth understanding of the SDLC
  • Preferred :

  • Experience in domain / industry
  • Delivery management- from on-site location
  • Exposure to sales and customer relationship management
  • Behavioral Skills & Attributes :

  • Client Centricity
  • Execution Excellence
  • Problem Solving & Decision Making
  • Collaborative Working
  • Change Agility
  • Passion for Results
  • Nurturing People
  • Strategic Perspective
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