Solution Consultant-Telecom
Strategic Talent
Noida, Gurugram
6d ago
source : IndigoJobs

Job Description

Role Purpose : Responsibilities :

  • Strong experience in building proposal in Telecom domain
  • Consulting experience and perform As-is analysis and provide To-be recommendations based on customers functional requirements, Service Levels,
  • Provides domain consultation to Pre-Sales, participates in proposal activities & discussions with customer and client visits as SME.
  • Participates in POC, Architects and validates complex technical solution when required.

  • Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints
  • evaluate Contact Centre Solutions and Automation toolsets to provide end-to-end solution.
  • Participate and / or lead discussions prospective client meetings, due-diligence sessions, presentations, conference calls, and collaborative solution whiteboard sessions in order to provide differentiation of solution proposed by Tech Mahindra.
  • Understands the various pricing models available and assists team in analysis to improve the financials of the engagement.
  • Participate in client and internal discussions to understand the problems faced by the customer and articulate the same to the internal stakeholders.
  • Define and document the problem and get customer agreement. Bring in best practices from the industry.

  • Reviews and validates FTE estimates for a project and guides WFM team to ensure correct sizing of the work.
  • Organize, document and review work items scope from a technical view point and approach to ensure completeness and consistency in scoping of project.
  • Provide inputs for contracting and deal negotiations in relevant sections like SLA, Assumptions, Dependencies, etc. in the MSA / SOW.
  • Interacts with vendors / alliances and internal domain experts to understand the complimentary offering / products / IP / Solutions in order to leverage partner technologies and solutions.
  • Performs the competitive analysis of products and offerings under guidance in order to provide input on the service offering and input on suitable customers for pursuits.
  • Evangelizes Tech Mahindra Brand in specific areas by anchoring White Papers or submission to analyst forums to strengthen competency / expertise in domain.
  • Customer :

  • On time submission of solution based on Bid plan
  • Process :

  • Quality Audit for Bids submitted 100% compliance on in-life review as well as post submission audit
  • People :

  • Number of knowledge sharing sessions / Domain training sessions attended 2 per quarter
  • Conduct knowledge sharing sessions for fellow team members 1 per quarter
  • Finance :

  • Accurate commercials submitted to sales on opportunity with approvals mandated by approval matrix 100% compliance.
  • Graduate / Post Grad with 7 to 12 years of experience in Telecom vertical. Excellent verbal, written, and interpersonal communication skills Strong PC skills : Word, Excel and PowerPoint
  • Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines
  • Results oriented, strong sense of urgency, proactive and flexible
  • Strategic and analytical thinker who can collect and analyze data to make appropriate process / business decisions / recommendations Ability to adapt quickly and frequently to changing priorities
  • Strong interpersonal and relationship management skills
  • Research oriented, comes up with solutions tailored to addressing specific problems / needs
  • Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities
  • Willingness to travel and manage work life balance
  • Ability to create compelling proposals
  • Should be outcome oriented
  • Should be able to identify the unstated needs and propose impactful solutions.
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