IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information.
Provide customer service support within the organization as the first point of contact for HR administrative-related issues.
Provide back up support to HR PSC Coordinators for reporting and audit / reconciliation activities. Act as point of contact / lead for routine administrative tasks.
Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC.
Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner.
Follow appropriate escalation protocols as required.
Complete data maintenance and audit activities according to Service Level Agreements as related to data input to WorkDay, Human Resource Administration and Case Monitoring Systems.
Call support (Semi-voice) to North America Region.
RPA support to North America Region
Provide back-up support to the HR PSC Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-Oxley;
monthly metrics reports for HR PSC management and payroll and data reconciliations.
File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
Act as primary point of contact / lead for routine administrative tasks as assigned by supervisor.
Establish and maintain strong customer rapport with client groups
Assist in the update of documentation of PSC policies / procedures based on frequently asked questions or revised policies / procedures.
All responsibilities are essential job functions unless noted as nonessential (N).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of applicable company HR policies, administrative processes, systems and forms, workday knowledge would be a plus
Skill in use of applicable computer applications
Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
Excellent verbal and written communication skills with emphasis on customer service
Strong analytical skills
Strong organizational and administrative skills with strong attention to detail
Skill in accurate (98% or higher) data entry. Keying ability of 60 words per minute or better.
Ability to take direction within a team setting and complete team related work
Ability to handle several projects simultaneously, either individually or in a team setting
Ability to work in a high pressure, volume related environment
Ability to work well independently and within a team environment.
Ability to prioritze and handle a high workload.
Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Associate's degree or educational equivalent, 0 to 2 years of HR Ops experience; or equivalent combination of education, training and experience
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time"
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare.
Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
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