Provide telephone and email based technical support for our software product via call, email and chat.Provide support during German Business Hours.
Candidates with technical background will be preferredUnderstand customer needs, expectations and help them resolve the issue.
Keep all the ongoing cases documented and up to date in the case management system.Prioritize incidents and complaints to assure all SLAs are met.
Utilize all technical resources to solve customer problems.Engage with product and engineering teams as needed to escalate / report bugs.
probe for and confirm understanding of requirements or problem.Keeping oneself up to date with technology.Willingness to work in shifts.
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