eSolutions Support Engineer
Airbus India
8d ago
source : Aviation Job Search

Job scope (Tasks & Accountabilities) :

Customer Interfacing

  • End-to-End handling of customer queries (TRM & Semaphore)
  • Manage customers for their issues & highlight risks
  • Manage & Deliver :

  • End-to-End handling of defects related to the customer queries (HPQC, iShare etc.)
  • Manage own backlogs; monitors and take actions on regular basis
  • Perform Acceptance Tests for the product releases
  • Create Product Test Cases
  • Perform Benchmarks for the new product release & analyze them
  • Perform Quality Checks on the sampled dossiers
  • Contribute to Knowledgebase for different stakeholders (L1, L2, L3 etc.)
  • Create / Update documentations / guides for customers
  • On time reporting for the activities performed.
  • Collaboration :

  • Integrate with L1, Monitoring & provide concrete feedbacks to better support & collaborate within M&E / F-Ops, L3 and cross functional groups.
  • Required Domain Expertise (skills) :

  • Graduate / Post Graduate Engineer (Aerospace Engineering / Mechanical Engineering)
  • Experience : 1 - 4 years.

    Skills :

  • Java & Web Technologies
  • UNIX
  • Client Server Architecture
  • Basic knowledge on databases
  • Ability to work independently & in a team in a transnational environment
  • Ability to communicate effectively (oral, writing & presentation)
  • Flexibility & adaptability
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