Job scope (Tasks & Accountabilities) :
End-to-End handling of customer queries (TRM & Semaphore)
Manage customers for their issues & highlight risks
Manage & Deliver :
End-to-End handling of defects related to the customer queries (HPQC, iShare etc.)
Manage own backlogs; monitors and take actions on regular basis
Perform Acceptance Tests for the product releases
Create Product Test Cases
Perform Benchmarks for the new product release & analyze them
Perform Quality Checks on the sampled dossiers
Contribute to Knowledgebase for different stakeholders (L1, L2, L3 etc.)
Create / Update documentations / guides for customers
On time reporting for the activities performed.
Integrate with L1, Monitoring & provide concrete feedbacks to better support & collaborate within M&E / F-Ops, L3 and cross functional groups.
Required Domain Expertise (skills) :
Graduate / Post Graduate Engineer (Aerospace Engineering / Mechanical Engineering)
Experience : 1 - 4 years.
Java & Web Technologies
Client Server Architecture
Basic knowledge on databases
Ability to work independently & in a team in a transnational environment
Ability to communicate effectively (oral, writing & presentation)
Flexibility & adaptability