Senior Manager
Standard Chartered
Chennai, India, ASEAN & South Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. PURPOSE :

  • Senior Manager, Client Services is responsible for ensuring delivery of superior servicing through accurate and timely provision of best possible solutions for enquiries from Financial Institutions & stakeholders across various markets hubbed in GBS
  • He / she to ensure all processes are complied with relevant Group Policy & Procedures and decision making as per agreed Service levels and Department Operating Instructions.
  • RESPONSIBILITIES : Business

  • To strategize initiatives with functional and local management objectives and lead them to satisfactory and timely completion
  • To work on improvement of productivity efficiency and standardize the process from time to time
  • To draw up unit’s budgeting requirements and manage costs prudently delivering on the saves tasked with, and continuously innovating to keep maintain low operating costs.
  • Lead and complete ad-hoc responsibilities, projects and assignments set by the Group Head from time to time.
  • Submission of Dashboards, KPI & Risk Reports to Stakeholders and Participate in Monthly Service Review meetings
  • Processes

  • To review, analyse all performance metrics related to the unit and take steps to bring down undesirable / inconsistent trends.
  • To ensure capacity requirements are current and are refreshed regularly and that the gap between required and actual FTEs is not wide
  • To take decisions on exception handling to the extent of authorities delegated
  • Lead and manage automation and productivity initiatives to continuously drive improvement in productivity and Accuracy to the standards prescribed for the processes from time to time
  • People and Talent

  • To manage the team resources to optimize effectiveness and performance levels, recommending training and development plans.
  • Shoulder people management responsibilities covering hiring, training, objective setting, performance management, retention, succession planning, rewards & compensation recommendations, capability review and developmental plans, job rotation and career aspirations
  • Upholding the values and code of conduct of the Group and Company at all times.
  • Ensure a strong training infrastructure aimed at robust training and cross training of teams including new comers and existing staff.
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people.
  • Provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Risk Management

  • Compliance with all applicable process procedures, guidelines, rules & regulations of company and Group Policies relating to Risk
  • Ensure unit specifically complies with Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and reports all suspicious transactions to the risk authorities and stakeholder groups
  • To create, test and execute Disaster recovery and BCP plans for the unit and ensure the teams are ready at all times to meet contingencies without adversely impacting service to clients.
  • To ensure timely reporting of Operational Risks and implementation of control measures to mitigate.
  • Governance

  • Have close working association with all stakeholders in ensuring delivery of common goals.
  • To ensure that administrative control procedures are followed by staff under supervision and highlight issues on a timely manner to senior management, with regular updates on actions taken.
  • Exercise authorities as delegated by the Unit Head
  • Ensure effective functional supervision across all Financial Institutions teams in GBS’s
  • TBSM team
  • Cash Management Ops teams
  • Technology teams
  • Finance, HR, Audit & Risk function teams
  • Apply
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