Branch Sales And Service Manager
Standard Chartered Bank
Secunderabad, India, Asia
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities :

Strategy

  • Value would supersede numbers
  • Scorecard rating would be taken into account for performance evaluation.
  • Balanced performance across all products will be considered superior performance compared to an equivalent score with few product overachievement
  • To achieve New Sales Revenue / Wealth AUM ( Net New Money) growth / Deposit footings growth as per targets rolled out on Quarterly basis
  • NTB Growth To Source 2 Qualified NTB customers per month net of attrition
  • Business

    To achieve the set targets for portfolio growth and new sales revenue

    Processes

    On an ongoing basis, deliver consistent, efficient, accurate service to customers. The performance metrics for service are :

  • Digital sales, adoption and activation
  • Customer Attrition
  • KYC Rectification
  • Risk Management

  • Ensure all processes are followed as per Policies and procedures laid down and ensure that there are no operating losses / Frauds.
  • All customer service is done keeping in mind the ML and KYC norms
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the India / Branch Banking to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Regulators, other bank teams
  • QUALIFICATIONS :
  • Graduate
  • Graduate
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