Contact Center Executive
Saisun Outsourcing Services Pvt Ltd
Gurgaon
13d ago
source : Hireejobs

Urgent Opening In Car Rental Services Industry Designation Executive Contact Center Operations Qualification Graduate Experience Minimum 1 Year Job Location Gurugram Haryana Salary 3 LPA Job Description General description Specific Tasks To manage all mails from customers and ensure response and completion of all requests To process reservations received through emails or other specified medium in the reservation system To manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times To assist and handle all aspects of reservations for customers and bookers To be aware of all company policies rates events and promotions To be uptodate with information to answer customer queries efficiently and satisfactorily Will be responsible for resolving issues for customers particularly when reservations are not logged correctly or there are problems meeting customer needs Follow up to ensure that appropriate actions were taken on customers requests Refer unresolved customer grievances or special requests to designated departments for further investigation To be patient and understanding when dealing with customers who have issues or irate customers Coordinate with internal respective department s and manage all communications and resolution for booking Identify and solicit upselling opportunities within the customer care experience They must also have a sincere desire to help and a willingness to take the initiative to find solutions without assistance from management whenever possible To monitor VVIP reservations and ensure seamless service delivery To be able to handle crisis period To inform supervisor of all issues and coordinate to resolve same In addition to the above you would also be responsible for any other job assigned by you superiors from time to time Email ashish saisungroup org Contact 9171110707 Interested candidates can upload their C V on above mail address

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