Clinicals AES Product Owner
QuEST Global
Bangalore, Karnataka, India
2d ago

Job Description

Roles & Responsibilities :

  • Managing the Kanban triage board for 4 scrum teams
  • Ensuring customer-submitted bugs are triaged and mitigated within SLAs
  • Creating root-cause-analysis user-stories for the appropriate development team(s) and guiding product owners on prioritization
  • Managing dependencies on other scrum teams across the company, ensuring issues get prioritized and move toward completion within SLAs
  • Reviewing customer-facing support responses for completeness
  • Analyzing data and identifying top pain points related to customer-submitted support questions and bugs and platform-level issues and errors
  • Reviewing platform health and analyzing trends, opening user-stories to infrastructure teams for support as needed
  • Required Skills (Technical Competency) :

  • Light technical skills : SQL and ability to understand code and server issues at a high level
  • Strong organization and logical reasoning abilities
  • Agile framework
  • Confluence and Jira
  • Product owner and / or project management or developer interested in building these skills
  • Desired Skills : Education Type

    Senior Level

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