Senior Salesforce Administrator
Chennai, Tamil Nadu, India
2h ago

The Opportunity

We’re looking for a Senior Salesforce Administrator, CPQ and Commerce Cloud, to help us push the boundaries of what education can offer through the power of technology.

Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, please visit .

Blackboard Enterprise Applications Services is focused on the administration and support of all corporate business applications at Blackboard.

As a member of the CRM Operations team within Enterprise Applications Services, the Senior Salesforce Administrator will be responsible for providing support and configuration of Sales Automation applications, including Salesforce Sales Cloud, CPQ and Commerce Cloud, for all Blackboard lines of business.

The Senior Salesforce Administrator, CPQ and Commerce Cloud, will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow.

Primary responsibilities will include :

  • Interfacing daily with the Sales, Marketing, Business Operations and Sales Automation teams in support of Salesforce Sales Cloud, CPQ, and Commerce Cloud
  • Designing, building, and implementing system configuration enhancements
  • Coordinating with developers on code-related enhancements, including requirements gathering, testing, and deployment
  • Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Sales Automation applications
  • Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users
  • Performing data integrity and manipulation tasks such as merging duplicate records and correcting data records
  • Staying current with periodic releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability
  • The Candidate :

    Required skills / qualifications :

  • Minimum 5 years’ experience in the administration of in support of a Sales organization
  • 1-2+ years’ experience in the administration of Salesforce CPQ and / or B2B Commerce Cloud
  • Bachelor’s degree or equivalent experience
  • Salesforce Admin Certification
  • Experience working with custom objects and workflow on the Lightning experience
  • Strong understanding of how Sales Automation applications can be leveraged to improve business processes and the bottom line
  • Expert functional understanding of systems, databases / database terminology
  • Proficiency in Microsoft Office applications; must be very capable with Excel (know how to perform pivot tables, Vlookups, etc.)
  • Clear and articulate oral / written communication
  • Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines
  • Proven analytical, evaluative, and problem-solving abilities
  • Strong team and customer service orientation
  • Fluency in written and spoken English
  • Preferred skills / qualifications :

  • Salesforce CPQ Specialist Certification
  • Salesforce B2B Administrator Accreditation
  • Experience with interfaces to other applications such as ERP, Vertex, Kimble PSA and Azure integrations
  • Experience working in Agile teams, leveraging JIRA for user story and bug tracking
  • Experience at technology company and / or in education
  • To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).

    This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

    Blackboard is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity or expression, military / veteran status, or any other protected factor.

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