IN-Technical Writer I
Blue Yonder
6d ago

Overview :

  • A leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s Best Places to Work
  • Seeking an astute individual that has a strong technical communication foundation with the additional ability to be hands-on with their communication and stakeholder management to collaboratively work with engineering and product management teams.
  • Scope :

  • Learn about Blue Yonder apps, technology, and user assistance concept through research, hands-on practice and discussions with product management, product teams, and UX experts or groups.
  • Continuously learn about the supply chain domain, end users, consultants, developers, and others to figure out what they need.
  • Stay abreast of the latest trend in user assistance, content design, and information architecture. You would use what you learn and constantly look at ways to innovate and improve.
  • As an advocate of users, you will work closely with product development teams and product management to ensure that the application user interfaces look good and are usable.
  • Write, create, and build content for some of the world-class supply chain products built in the cloud and mobility space.
  • You will be creating engaging content that is simple and understood by everyone and can be translated into multiple languages.

  • Create graphics, flow diagrams, demos, and videos to help users quickly achieve their tasks.
  • Help the product teams by reviewing text on the UI, including the page names, field labels, and tooltips that will enhance the end user experience.
  • Our current technical environment :

  • XML-based authoring tool like MadCap Flare
  • Source code control system like GitHub
  • Plan, track, and manage agile and software development projects in a tool such as JIRA
  • What you will do :

  • Analyze, develop, and deliver content for help systems, user guides, and technical manuals for SaaS and Mobility applications.
  • Under close supervision, responsible for writing and publishing product documentation in accordance with product release dates, functional scope, and standards.
  • Work collaboratively with other technical writers in peer and copy editing to ensure quality.
  • Collaborate with the lead writer or manager to develop documentation plans and schedules.
  • Collaborate with subject matter experts and internal stakeholders (PD / PMG) to determine necessary content updates.
  • Deliver documentation that meets all defined requirements from PD / PMG and warrants product functionality.
  • Obtain approval of new or revised content by subject matter experts and key contributors to cross-functional teams. Adheres to department processes and writing standards.
  • Provide input regarding project scopes, estimates, and completion dates of assigned deliverables against a defined timeline.
  • Provide input to lead writer or manager on software designs to improve overall quality (usability) of the product.
  • Adhere to project plans and provide timely status reports to lead writer or manager. Comfortably uses technology currently in use to complete documentation tasks and to monitor and resolve documentation defects.
  • What we are looking for :

  • BA / BS or MA / MS in Technical Communication, English, Computer Science, Software Engineering, or a related field
  • Preferably 3+ years of experience in writing software documentation and developing related forms of user assistance. Alternatively, experience in software or application development
  • Experience in or exposure to cloud technology, and mobility documentation
  • 1 to 2 years of minimum experience working with a Content Management System / Version Control System
  • 1 to 2 years of minimum experience working with a bug tracking system
  • Experience in using Microsoft Word, MadCap Flare, or any other leading XML based authoring tool
  • Experience of working in Agile Development methodology
  • Good knowledge of the English language and grammar
  • Excellent verbal and written communication skills
  • Experience with varied user assistance deliverables, processes, and techniques
  • Exposure to user experience and information experience design
  • Good organizational skills and problem-solving abilities
  • Strong collaboration skills to work with multiple teams
  • Good understanding of technical writing fundamentals (DDLC / Style Guide / Writing Style / Usages)
  • Ability to consistently meet aggressive deadlines and be part of a high-performance team
  • Our Values

    If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers.

    Does your heart beat like ours? Find out here :

    is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural which outlines our commitment to change, and our celebrating the differences in all of us in the words of some of our associates from around the world.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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