Instructional Designer
Zuora
Chennai
16d ago

Company Description

Zuora, powering the Subscription Economy®, provides the only SaaS platform that automates all subscription order-to-cash operations in real-

time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-

as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora serves more than 900 companies around the world in a wide range of industries, including Box, Komatsu, Rogers, Schneider Electric, Toshiba, Xplornet and Zendesk.

Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

To learn more about the Zuora platform, please visitwww.zuora.com.

Job Title : Instructional Designer

Department : Training (part of Customer Success)

Location : Chennai, India

The Training team is a small (but nimble and highly efficient) team within Zuora responsible for delivering product training to our customers, partners and employees.

We’re collaborative (but still expect each other to own our respective projects); passionate about learning (but realize we must balance time-

to-market with perfection); open to giving and receiving honest feedback (but are always kind) so that, in the end, we deliver the highest quality product.

In late 2016, we launched paid subscription access to Zuora University and now we’re looking for an Instructional Designer, based in Chennai, to be a key member of our growing team in India.

Description

The Instructional Designer for Zuora University develops training for multiple modalities of learning (in-person and virtual instructor-

led, e-learning), partnering with a visual designer to create courseware from the ground up .

Responsibilities

  • Design, develop and deliver high-quality, engaging, innovative training
  • Conduct audience, needs, and task analysis; collect data on users to make training design decisions
  • Determine the method of delivery (e-learning, ILT) based on audience and learning objectives
  • Partner with subject matter experts (Developers, Product Managers, etc) to gather course requirements, confirm content accuracy and beta test courses created
  • Outline course objectives and design course structure
  • Script e-learning courses and create ILT course materials (PPTs, facilitator guides)
  • Create assessments to check comprehension
  • Partner with Visual Designers to turn scripts into e-learning courses
  • Manage course development from inception to completion (i.e., release to users)
  • Deliver training if / when needed
  • Update course content to reflect product releases and based on learner feedback
  • Stay abreast of industry trends and technologies and apply as relevant
  • Required Experience

  • 5+ years in instructional design and curriculum planning developing ILT, e-learning, web-based and game-based learning
  • Demonstrated proficiency with instructional design tools (training plans, content scripts, design documents, storyboards)
  • Demonstrated proficiency using authoring and graphics tools (Adobe InDesign, Adobe Creative SuiteCloud, Camtasia, Captivate, BrainShark, etc)
  • Experience using / administering a Learning Management System (LMS)
  • BA degree in instructional design or related field
  • Required Skills

  • Must be able to Simplify complex concepts and processes for learners, making them clear & understandableMange projects, prioritize, multi-
  • task, asses risk and develop mitigationsBuild strong relationships and collaborate across functions and levelsApply current industry research and trends, driving best practices within instructional design and deliveryMeet deadlines in a fast-

    paced, rapidly-changing environmentTake initiative, be self-directed and flexible; tolerate ambiguity and collaborate

  • Must have excellent Written and verbal communication skillsOrganizational skills
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