Support Engineer RAN 4G/5G
Ericsson
Gurgaon, India
4h ago

Our Exciting Opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.

You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.

You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments.

The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.

You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will

  • Handle customer issues
  • Handle dedicated support
  • Handle Software Update Management (SUM)
  • Mentor Remote Service Gateway (RSG)
  • To be successful in the role you must have

  • Should have experience in troubleshooting
  • Experience in 4G Support is a must
  • Support experience in 5G is good to have
  • Experience in Ericsson Products is good to have
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Location - Gurgaon

    What s in it for you?

    We are proud to announce at Ericsson India has been named #14 in the country, and we have been officially Certified™ in 2021.

    Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

    Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.

  • You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want;
  • with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

    You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless.

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