Responsibilities* Build product expertise to investigate, triage and resolve issues with TikTok advertising solutions.* Define processes to support sales teams in complex investigations to improve advertiser experience on the platform.
Monitor and analyse advertiser reports for feedback, bug-related trends and product quality.* Separate advertiser confusion from bugs, advise the sales team / advertisers on how to accomplish the advertisers' desired outcome.
Build the communication bridge between China and India teams, support new product testing, project management and cross-functional collaboration for product launch.
Communicate known issues to the sales team and their customers.* Partner with Product Marketing, Product Management, Engineering, Sales and additional teams to improve product quality and resources that help scale support & operations workflows.
Apply expertise in quantitative analysis to tell the story behind the numbers and understand advertiser sentiment better.
Qualifications* BA / BS degree or above.* 2+ years of experience in product support or relevant experience (partnered with sales, strategy, product management and / or engineering to improve advertiser experience).
Analytical experience solving problems using data and providing practical business insights.* Experience resolving and communicating about issues with both technical and non-technical audiences.
Preferred : * Familiarity with Mandarin would be a major plus.