CWR Profile Sharing_Mainframe
9d ago
source : Shine

Billing Rate : Case to case basis

JD :

Knowledge in Mainframe, Cobol, CICS

Hands on experience in any Cobol, JCL programming, REXX tool

Knowledge in ServiceNow

L2, L3 support activities

Must possess excellent verbal & written communication skill

Must be ready to work in shift (nightshift in rotation basis)

Must be able to contribute in different documentation need for the project

Support Analyst in Incident and Request Management.

Taking proactive measures to reduce the incident counts through software & hardware upgrade.

Handling production outages by involving appropriate IT support groups, application vendors, business units and client sourcing office

Conducting root cause analysis and work with other support groups for permanent solution.

Ideation and innovation in developing custom tools and make suitable reusable Tools / utilities for project support

Provide detailed estimate for application rewrite or re-engineering projects and also review development / technical writing / presentation.,

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