Billing Rate : Case to case basis
Knowledge in Mainframe, Cobol, CICS
Hands on experience in any Cobol, JCL programming, REXX tool
Knowledge in ServiceNow
L2, L3 support activities
Must possess excellent verbal & written communication skill
Must be ready to work in shift (nightshift in rotation basis)
Must be able to contribute in different documentation need for the project
Support Analyst in Incident and Request Management.
Taking proactive measures to reduce the incident counts through software & hardware upgrade.
Handling production outages by involving appropriate IT support groups, application vendors, business units and client sourcing office
Conducting root cause analysis and work with other support groups for permanent solution.
Ideation and innovation in developing custom tools and make suitable reusable Tools / utilities for project support
Provide detailed estimate for application rewrite or re-engineering projects and also review development / technical writing / presentation.,