Join Western Union as a Network Engineer, Genesys.*Motivated by our values : purpose driven, globally minded, and trustworthy & respectful*We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organisations.
We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Also, you will identify and evaluate new technology for updating equipment, adding capabilities and enhancing existing systems.
You will perform on-call support and work with Genesys tickets.To perform this role you need 5+years of experience in designing or administrating and routing call center environments with demonstrated in-depth Genesys mastery.
Genesys reporting experience and knowledge of Informart, GCXI or Interactive Insights and Pulse.Genesys Pure Engage Cloud experience.
Familiarity with Avaya to Genesys integrations.SIP trunking with carriers and between voice applications experience;*Join us, and let's connect the world*Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.We’re a company on the move, and we want our people to grow and develop.
You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.
S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.#LI-AS1