Process Trainer
CGS
Hyderabad, India
1d ago

Desired Skills

Excellent communication skills

Good Facilitation and influencing skills

Proficiency in MS office

Willingness to work in a 24 / 7 shift environment (Day and Night Shifts - Rotational) with no fixed week offs. Flexibility about working on weekly offs when required.

Prior voice experience

Ability to interact with Dom / Overseas Customers

Job description

Take overall responsibility for conducting all activities prior to the Training Program

o Responsible for taking part in recruiting candidates well suited for the job.

o Seek the participant list and the training requirements (infrastructure and supporting) from the Lead Training Operations Manager

  • o Conduct a thorough audit of the Training Venue and the provisioning of requirements one day before the commencement of the training program;
  • follow-up with concerned personnel in case of any anomalies

    Ensure effective and efficient conduct of the Training Program

    o Ensure conduct of the overall Training Program as per the defined Charter and module scheduling; leverage the systems / tools, facilitator aids and cue sheets

    o Modulate the training program as per the needs of participants, while maintaining consistency vis vis the learning objectives

    o Drive a participative and interactive training session and resolve queries / concerns

    Ensure completion of the key activities to be conducted post completion of the Training Program

    Share

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form