Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.
This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
Chief Technology Organization (CTO), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide.
With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank.
TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.
This role requires candidate to perform a center of excellence role for Trader Voice and Voice Recording platforms working closing with vendors and internal teams.
This role requires execution of the end to end patching quality control including : scheduling, coordination, playback and check out process.
Ensure all changes follow the prescribed change process.Ensure quality control within the change documentation.Ensure all required parties are engaged via a CRQ or a support task
impact to ability to record or playbackDevelopment of SPLUNK reporting / dashboards a plus
Ensure all support staff related to change is properly aligned with all information needed to successfully implement change.
Drive vendor and support partners to ensure problem records are executed in a timely manner
Propose new streamlined processes.Ensure all processes are properly documented and all updates are recorded accordingly on SharePoint / Shared Drive.
Ensure all parties of interest are aware of any process changes.
Ensure capacity reports are functioning as expected.Propose new and improved ways to provide reporting capability through additional automation