GLG is seeking candidates for a Member Solutions (Associate) position in Gurgaon.
Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Council Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.
This is a fast-paced customer service position in which Associates interact with Council Members daily, answering questions through multiple channels.
Specific responsibilities include (but are not limited to) :
As a Member Solutions Associate, each day will present a variety of inquiries from both Council Members and colleagues ranging in complexity and level of urgency.
You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.
You will also
Willing to work in shifts
Open to 24*7 support environment
Complete a fast-paced training program
Interact with GLG Council Members
Solve Council Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
Develop knowledge of customer service technology tools, including Zendesk
Adhere to standardized workflows to provide a consistent service experience as well as think on your feet’ to provide custom solutions to Council Members
An ideal candidate will have the following :
Graduate / Postgraduate degree from a top-tier university
2+ years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and / or external stakeholders
Strong written and verbal communication skills using a variety of communication channels
Passion for high-level customer service with a successful track record in working in a team environment
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
Strong problem-solving skills
Passion for fast-paced learning, in a technology-enabled environment
Ability to work effectively independently and / or collaboratively in a team
Experience working with online ticketing systems (i.e., Zendesk)
We seek bright, positive and flexible people who also :
Act with the highest integrity and professionalism in all their endeavors
Think creatively and focus on opportunities for growth
Exhibit constant attention to detail