Position Description :
Having Experience Configuring and managing Dynatrace Managed / Java applications.
4-6 + years of experience on Java / J2EE / Enterprise Java solutions
Extensive experience in troubleshooting the issues including analyzing the log files
Excellent knowledge of database (PL / SQL, Oracle, DB2)
Experience developing and consuming SOAP and REST web services for an operational / production environment
Excellent Knowledge of Tomcat, Apaches, WAS, and IIS
Extensive experience on Linux systems."
Resolve incidents or failures in Dynatrace / Java applications.
Application and infrastructure proactive event monitoring using Client monitoring tool (level 1 service)
Minimum 4 years of experience in remote infrastructure management
Should have working knowledge on Dynatrace / Java applications.
Experience on monitoring tools like Dynatrace, DT Managed, TeaLeaf, ITCAMS, Truesight, OEM
An inherent ability to solve problems and provide solutions."
Standard operating procedure (SOP) based troubleshooting, processing and resolution of incidents (level 1.5 service)
Responsible for SLA compliance and guide Jr members.
Should have working expirance on Batch job monitoring
Additional warm handover using phone calls for P1 and P2 incidents
Transition and knowledge transfer for the above activities
Should have working expirance on Performance Monitoring / Data transfer Management
Contribute and support to Incident RCA’s
Exposure to Incident Management activities like Communicate status, Interact with the technical teams , Engagement of Third Parties , Briefing the relevant parties and making sure the incident is fixed
Escalation of unresolved incidents and requests to client groups as provided in SOPs using Client ITSM ticketing system
Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders
Basic knowledge on ITIL process and Prefer to have ITIL Certified
Strong leadership skills like Managing Jr Team members and also able to represent CGI in client meetings and calls
Minimum 2-3 years of Customer facing experience
Good understanding of the incident, problem & change management process
Broad understanding of technologies
Awareness of SLAs, KPIs and KRAs
Drive support teams during incident triage; troubleshooting and recovery steps
Knowledge of end to end ITIL change management practice.Skills :
What you can expect from us :
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at cgi.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.