Associate - PeopleSoft Support
TIAA
Mumbai, IND
6d ago

Senior Support Analyst

The Senior Support Analyst supports the maintenance of IT systems software and hardware for multi-user server computers.

Working under limited supervision, this job acts on end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines.

Key Responsibilities and Duties

  • Serves as the point of contact for all computer and system related concerns from clients or other employees.
  • Sets up all hardware and ensuring hardware is connected to the network.
  • Resolves technical issues related to computer, system and / or network interruptions.
  • Investigates and resolves customer issues using a ticketing system to ensure timely resolution.
  • Engages with senior domain administrators to assist with trouble shooting of day-to-day domain issues.
  • Audits current documentation for all equipment under operational control.
  • Qualifications

  • 2 Years Required; 3 Years Preferred
  • University (Degree), Preferred
  • Physical Requirements

  • Physical Requirements : Sedentary Work
  • Preferred Education

  • University (Degree)
  • Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.

    TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity / Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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