Cloud Service Operations Analyst
SumTotal Systems
Hyderabad, India
9d ago

Job Type : Regular Hyderabad India

Category : Cloud Operations

Job Description Responsibilities

  • Responsible for the day-to-day maintenance and operation of the system.
  • Managing cases, requests and enhancements using tools and processes
  • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
  • Addressing Customer requests adhering change management policy
  • Incident handling with a goal to restore the service in the least possible downtime.
  • Remote administration of Servers.
  • Troubleshooting of issues related to Linux / Unix / CentOS, Windows and VMware servers / Infrastructure.
  • Optimizes system availability, security, and performance.
  • Perform all backups, fixing backup failures and recovery for the hosted environment.
  • Provide backend support for the systems to internal Customer Support staff
  • Monitor system performance and capacity; provide input for needed expansion or alternative configurations to support additional storage, database capacity, or web server capacity needs.
  • Respond to customer requests for program loads, and system customization specific to SumTotal System’s industry leading product(s).
  • Requirements (Must-Haves)

  • Experience in managing applications and server administration.
  • Previous experience dealing with support cases or requests via e-mail, telephone and in person
  • Excellent analytical and problem solving skills
  • Practical experience of Windows Server, SQL Server, Linux Server, IIS
  • Knowledge on MYSQL, Mongo DB technologies is an Add-On.
  • Ability to work both independently and as part of a team
  • Excellent customer service skills
  • Apply
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