Sr.Manager - Digital Customer Experience
Mahindra Rise
Mumbai, Maharashtra
3d ago

Responsibilities & Key DeliverablesResponsible & Accountable for : 1. Customer Lifecycle Management for Mahindra Auto in the space of Mobility 2.

Will own the Digital Strategy & Technology selection3. Establish Center of excellence for Conversational AI 4. Define and own TCO & business ROI for individual initiatives5.

Inhouse Capability and reduction on external Vendor Dependence KPI's will be tied directly to : - Customer NPS & CSAT- improved business targets- Cost Optimisation - Innovation in Conversational AIExperienceAutomotive Industry Experience for atleast 12+ YearsIndustry PreferredQualificationsB.

E / MBAGeneral Requirements Good Team Management and Vendor Management Capabilities Handson on Expereince with Managing Customer facing Digital Product Portfolio Responsible for delivery of various Digital Web & Mobile apps Good Understanding of the Digital technology landscape in the areas of Mobility Handson Experience with managing Google Dialogflow based Projects Handson Experience with Whatsapp & Web Bot implementations Clear understanding of Automotive Pre-Sales & Post-Sales processes

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