CS Analyst
Aptean
Bangalore
4d ago
source : Shine

Job Requirements :

  • Experience in supporting products / applications based on Microsoft technologies like Windows, Active directory.
  • Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
  • Good understanding of database as SQL (writing queries, running performance tools etc)
  • Excellent written and verbal communication
  • Requirements : SQL Support, Troubleshooting, Debugging, Active Directory

    Shift Timings : Night Shift

    Experience : 2+years

    The primary duties for this position include but are not limited to :

    Technology Proficiency

  • Provide technical assistance to customers on Aptean products via phone, email and / or remote access.
  • Perform advanced problem analysis and isolate problems of a complex level of difficulty.
  • Reproduce customer issues in house.
  • Publish articles in our in-house knowledgebase.
  • Able to learn a wide variety of technologies at a rapid pace
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
  • Ensure adequate telephone ACD queue coverage
  • Communicate appropriately and provide regular updates to customer and management.
  • Teamwork

  • Achieve and maintain targeted KPA s such as number of cases closed or issues resolved, along with other established goals.
  • Along with the Technical Support Manager, set realistic personal training and product certification goals.
  • Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.
  • Professional Communication

  • An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
  • Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
  • Strong written and verbal communication skills
  • Leadership
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
  • Can do attitude with a strong will to lead by example.
  • Ability to follow directions and be self-motivated.
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