Skills & Qualities :
Proven track record managing IT service delivery in complex, mission-critical environments.
Strong analytical, organization and decision-making skills.
Exceptional awareness of business priorities as they relate to service management.
Experience implementing ITIL control processes.
Excellent interpersonal and influencing skills.
Excellent written and oral communication skills.
Self-starter with positive attitude, possesses strong sense of urgency, and is a clear-thinker able to perform in high-pressure situations.
Working experience on monitoring platforms such as Nagios, Zabbix and / or custom tools and processes associated with it.
Experience on web application deployment, administration and monitoring.
Administrative knowledge of database systems such as SQL, Oracle, MySQL, etc.
Experience on Directory Services such as Microsoft AD, OpenLDAP or OpenDJ.
Knowledge of PowerShell, Bash, Perl or Python for scripting and automation.
Education & Professional Qualifications :
B.S. or MS in computer science or equivalent experience.
Licenses & Certifications