Systems Administrator II
SumTotal Systems
Hyderabad India
3d ago

Senior Desktop Support Engineer

At SumTotal, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real.

Join us in our quest to democratize learning and help individuals unleash their edge.


Sumtotal is looking for a Senior Desktop Support Engineer, with at least 3 years of IT experience in a technology environment.

This position has global exposure and demands great communication skills, flexibility, proactive logistics, and efficiency.

The ideal candidate is Tech Savvy, self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced technological environment.


  • Be the face of IT team and support our global employees.
  • Provide first-level technical support for hardware, software and networking issues.
  • Respond to and resolve helpdesk requests.
  • Create articles for the knowledge base to ensure common issues and configurations are well documented
  • Ensure that all client machines are security compliant by keeping the security agents updated
  • Work in rotating shifts and participate in on-call rotation
  • Issue and track IT hardware assets including computers, monitors, phones, and peripherals
  • Work with vendors on any warranty or repair issues.

  • Strong knowledge of Windows, Mac OS, Enterprise Connect and IOS
  • Strong Microsoft Office Suite
  • Strong Hardware knowledge of Dell Laptops, desktops and Macbooks
  • Experience managing MS Teams, WebEx and Zoom
  • Experience in handling Audio and Video conferencing equipment
  • Experience in handling printers, scanners and fax machines
  • Excellent written and verbal communication skills
  • Good understanding of Security concepts and Endpoint security
  • Strong Analytical and problem-solving skills
  • Friendly and professional demeanour

    Personally Accountable for Team Success. We unleash our edge together.

    Confident Achievers. We are bold.

    Intellectually Curious. We are sharp.

    Adaptable, Agile & Resilient. We are driven.

    Customer First. We are real.

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