Integrated Facilities Management
The Campus Manager must be a team player and work with other members of the team to meet all key
performance indicators as set out in the management contract.
Strategic Planning :
Strategic review of service and supply contracts to determine value for the across the respective
Benchmarking of services will be required across location within the account as well as across the region. This
will mean detailed understanding of Jones Lang LaSalle’s.
Facilities Operations :
Ensure proper management of all service contracts, including inspections and quality management
of service delivery
Developing and implementing building facilities management operational procedures and
performance measures to ensure simplification and accuracy of work methods and reliability of
systems. city consistency will be of importance
Ensuring an adequate supply of materials and service for the proper operation of the facilities and
enter into supply and service contracts as approved by CLIENT.
Assisting with the preparations of strategic plans, budgets, and client reports, including financial
reconciliation for service contract accounts.
Develop and implement a Preventive and Planned Maintenance program to minimize maintenance,
repair and replacement costs together with minimizing the risk of plant failure.
Develop and implement a risk management system which identifies major risks including
occupational health and safety, fire safety and essential services
Inform client of all statutory notices, requirements and regulations from Government, Statutory
Boards or other authorities in relation to the Properties.
Disaster Recovery Planning :
Ensure critical operations and sites of CLIENT are identified across the region.
Develop guidelines and strategies to protect health and safety of staff and others, reputation and
ensure business continuity of CLIENT across the region with regards to facilities operations.
Ensure plans for the following are developed as well as maintained within the countries : -
Business continuity planning plan and process.
Others as may be needed from time to time
Assign roles and responsibilities of the DRP team and audit response from time to time.
Ensure that the team participate in DRP dry runs and in actual DRP process; coordinate with other functions of the account team
Occupant Services :
Ensuring quality occupant service. Specific duties may include :
Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained
Evaluating service response time and analyzing occupant service request trends and suggestions
Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
Recommending continuous quality improvement practices across the region.
To co-ordinate and monitoring the contractor management program
Data Management, Policies & Procedures & Audit :
Ensure data integrity of all systems across the region and audit data from time to time
Ensure consistency of regional policies & procedures with constant updating of one view. You will
be measured against your team’s performance in ensuring policies are current on One view and all
staff have adequate familiarity with the systems as well as the policies
Ensure the team is well trained on all facilities policies and procedures as well as systems like
Maximo. Working closely with the senior Account team, devise new and innovative methods of
learning built around skill development, leadership and succession planning
Assign buddies for new team members to ensure team work, consistency & rationalization of the
Profitability / Savings Initiatives :
or exceed profit targets and ensure effective, efficient and economic operation of assigned
Develop initiatives and strategies that lead to cost savings and eventual profitability of the account.
Customer Service / Client Relationships :
Pro-actively develop and manage client / business unit relationships ensuring that the expected
service levels are achieved across the city.
To lead by example and groom the team in achieving maximum client satisfaction level
Ensure and complete periodic reporting to meet client expectations and internal requirements in the
Ensure that the team delivers meaningful inputs in the development of monthly management
Internal Management Systems :
Assist in the budgeting and forecasting process and provide portfolio data to the Operational lead
or the Regional Account Director.
Implement, comply with and audit all internal management systems, in particular, quality assurance.
Leadership / Staff Management :
Actively encourage an environment that supports teamwork, co-operation & performance
excellence across the region within the account team
Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
As part of the senior management team, ensure there is total team work across the region across
various functions within the account.
CLIENT Management Agreement :
Comply with all requirements of the contract and assist in meeting or exceeding Key Performance
What we can do for you :
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.