Technical Support Engineer - Troubleshooting (1-3 yrs) Mumbai (DevOps)
Alloy Consulting
Mumbai
5d ago
source : hirist.com

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role includes but not limited to :

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Teachers.
  • Fixing Software and Drivers on Teacher Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
  • Responsibilities :

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer
  • Additional Information :

    Primary Responsibilities :

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Additional Responsibilities :

  • Ownership for the team mission to create a 5-Star experience for every recruit.
  • Reporting Team :

    Reporting Designation : Team Lead - Teacher Recruitment

    Reporting Department : Ops - Delivery, Teacher Recruitment

    Educational qualifications preferred :

    Category : Technical Diploma / Technical Course, Associate's Degree / College Diploma, Bachelor's Degree, Master's Degree, Professional Course

    Field specialization : Information Technology

    Degree : Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc

    Required Training / s : IT hardware & Network / Trouble Shooting

    Key Performance Indicators :

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
  • Willingness to work in Night Shift (Non-Rotational)
  • Required Skills : IT Systems and Trouble Shooting

  • A bachelor's degree is required. Graduate in Computer Science / IT or strong passion for device and software tech debugging
  • Min. 1-3 years relevant experience OR Fresher Can Also APPLY
  • Important to note : This position is aligned to International Markets (US / UK)

  • Willingness to work in Night Shift (Non-Rotational)
  • Work timings : Shift will start after 8 PM. (There is No Fixed Shift)
  • A Night Shift Allowance is applicable : Estimated at 15% of the basic Salary.
  • No transport facility provided (Except only for Female employees)
  • Required Qualification : Graduate in Computer Science / IT

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