Team Leader
Standard Chartered
Chennai, India
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate

  • Initiate Retrieval Requests / Fulfilments / Chargebacks / Representments / Pre-Arb / Pre-Compliance as per Advises / Instruction from Team Member
  • To Ensure proper maintenance of all Relevant Documentations / Reports and their Archival / Retrieval
  • To ensure timely processing of all relevant Financial Entries, related to the Chargeback process, into the Card Accounts of Customers
  • To ensure timely communications to Cardholders / Customer Services Representatives / Fraud & Risk Units / CPC Contacts & other related parties all relevant information regarding Outstanding / Resolved Disputes
  • To ensure adherence to all the Sub Process Level requirements handled on a day-to-day basis
  • To record & maintain, all data on Daily / Periodic processing of disputes & execution of activities required for the MIS
  • Comply with the Regulations & Timelines of Visa / Master Franchise Network with respect to all Cycles of Chargebacks / Retrievals / Arbitrations / Compliance
  • Contribute to key initiatives of Productivity Improvement and Cost Reduction
  • Upholding the Values of the Group and Company at all times
  • Comply with all applicable Rules / Regulations / Policies of the Company and the Group
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager
  • Comply with Group / Country KYC Guidelines and adhere to the relevant Controls and Checks
  • All the incoming documents and subsequent cycles supporting documents should be maintained in workflow.
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