About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate
Initiate Retrieval Requests / Fulfilments / Chargebacks / Representments / Pre-Arb / Pre-Compliance as per Advises / Instruction from Team Member
To Ensure proper maintenance of all Relevant Documentations / Reports and their Archival / Retrieval
To ensure timely processing of all relevant Financial Entries, related to the Chargeback process, into the Card Accounts of Customers
To ensure timely communications to Cardholders / Customer Services Representatives / Fraud & Risk Units / CPC Contacts & other related parties all relevant information regarding Outstanding / Resolved Disputes
To ensure adherence to all the Sub Process Level requirements handled on a day-to-day basis
To record & maintain, all data on Daily / Periodic processing of disputes & execution of activities required for the MIS
Comply with the Regulations & Timelines of Visa / Master Franchise Network with respect to all Cycles of Chargebacks / Retrievals / Arbitrations / Compliance
Contribute to key initiatives of Productivity Improvement and Cost Reduction
Upholding the Values of the Group and Company at all times
Comply with all applicable Rules / Regulations / Policies of the Company and the Group
Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager
Comply with Group / Country KYC Guidelines and adhere to the relevant Controls and Checks
All the incoming documents and subsequent cycles supporting documents should be maintained in workflow.