Senior Solution Consultant
Symphony SummitAI
6d ago


  • Strong customer focus and ability to drive technical solutions quickly and effectively that meet customer requirements
  • Staying current on product developments / releases to a level required for Presentations, demo and POCs
  • Staying current on competitive analysis and understanding differentiators between the company and its competitors.
  • Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
  • Proficiency in understanding, managing and executing Sales process and planning. Should be well versed with Strategic Account planning and management.
  • Would need to participate actively in Strategic Account planning.
  • Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx.
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
  • Responding to Request for Information / Proposal documents
  • Supporting Marketing events user conferences, trade shows, webinars etc.
  • Work closely with the Development and Implementation team to provide the right solution to the customer.
  • Would need to travel in the region to meet customers / partners.
  • Experience working with Large Banks and Large Enterprises and handling strategic accounts would be great advantages.
  • Self-motivated who is excited about technology and willing to innovate
  • Technical skills

  • ITIL V3 / 2011 proficiency or Expert certified with Exceptional English communication and presentation skills.
  • Min 3 + years of Presales experience in ITSM / ITOM solutions like Service Now, BMC, HP, CA.
  • Hands on experience on Tools like Service Now, BMC Remedy, HPSM, CA Service Desk Manager, Manage Engine etc. is desirable.
  • Exhibits prior and current technical expertise in web technology and the ability to learn new technology
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