We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.
You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role : Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.
Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.
Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you ll do : Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly / Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Â Tools and Skills RequiredMust Have : Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.
Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.
Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Â Good to Have : You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience : 3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.
Strong Technical Background.What s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle.
We believe in practicing an ultimate work life balance and satisfaction.
Working hard doesn t mean clocking in extra hours, it means having a zeal to contribute the best of your talents.
Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day.
Whether you d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness.
We have you covered round and about.Health MembershipsÂ Sports SubscriptionsÂ Entertainment SubscriptionsÂ Key Conferences and Event PassesLearning StipendÂ Team Lunches and PartiesÂ Travel ReimbursementsÂ ESOPsÂ That s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!! Skills : - Customer Support, Customer Success, Customer Retention and Customer Relationship Management (CRM)