A good candidate will display a high degree of customer obsession and the skills to deliver good quality results through coordination between development, operations, IT support and customer service groups.
Your work will have a direct impact on our customers! Your primary responsibilities will include troubleshooting, diagnosing and fixing production software issues, hardware issues and network issues, developing remote monitoring and troubleshooting solutions, performing software maintenance and configuration and implementing bug fixes for internally developed code (Perl, Ruby, C++, Java).
You will be required to provide timely and frequent updates on high-priority issues to the management team. Responsibilities also include working with field technicians, service vendors, service partners and location providers to ensure proper operation of the delivery kiosk stations.
In addition, this role requires updating / enhancing our operational processes, preparing training materials for third party vendors and delivering this training to third party technicians.
The ideal candidate must be detail oriented, have good verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and maintain professionalism under pressure.
You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.